RENTAL VEHICLE GENERAL CONDITIONS
A Car can be rented to an individual or legal entity from the Republic of Lithuania or a foreign country based on the Car Rental Agreement. The Lessor has the right to request the Lessee to provide documents confirming the right to drive the Car, identity documents, and other documents necessary for the administration and accounting of the Rental Agreement.
1. CAR RESERVATION, RENTAL PRICE AND TERM
1.1. The minimum Car rental duration is 24 hours. If the Lessee wishes to extend the rental period, they must contact the Lessor.
1.2. It is recommended to reserve the Car in advance. Confirmation of the reservation will be sent to the specified email or the Lessee will be contacted by phone.
For reservations, please contact:
www.vitarent.lt
Facebook: Facebook.com/vitarent.lt
Email: info@vitarent.lt
Tel: +370 631 86742
1.3. To confirm the Car reservation, the Lessee agrees to pay the Lessor an agreed-upon advance, which will be credited toward the Car rental price.
1.4. The reserved Car will be held for no longer than 2 hours after the agreed pickup time. If the Lessee does not pick up the Car at the specified time and does not notify and agree on a later pickup time, the rental Agreement will be terminated, and the advance payment made by the Lessee for the Car reservation will remain with the Lessor to cover the minimum indisputable losses incurred.
1.5. The rental fee may only be adjusted by a separate written Agreement between the parties in the presence of objective reasons.
1.6. If the Lessee does not return the Car at the time specified in the Agreement and does not agree with the Lessor on an extension, the Lessee agrees to pay the Lessor one day’s rental fee for each day the Car is not returned and compensate for all losses incurred by the Lessor due to this delay.
1.7. Upon the expiration of the rental Agreement, the Lessee shall pay all other amounts due to the Lessor under this Agreement (e.g. losses for lost or damaged items, excess mileage over the daily limit, etc.) on the day the Agreement expires.
2. CAR DELIVERY
2.1. A fee of EUR 20 applies for Car delivery – reception outside working hours (22:00 – 8:00).
2.2. The rented Car is handed over according to the Car Rental Agreement, which also serves as a handover and acceptance certificate.
2.3. The Lessee is required to carefully inspect and check the condition of the Car together with the Lessor (or a representative) upon receiving the Car.
2.4. If any defects are found in the Car, they should be photographed and noted in the Car Handover-Acceptance Certificate. Otherwise, the Lessee will be responsible for any damage to the Car or loss of additional equipment noticed during the inspection upon return.
2.5. It is recommended to take photographs of the exterior and interior of the Car during the handover and acceptance process.
3. PAYMENT AND DEPOSIT
3.1. Payment for the Car rental, additional extras, and supplementary services can be made in cash (Euros), by bank transfer, or by card (Debit card, Apple Pay, Google Pay, MasterCard, and Visa credit card) no later than during the Car handover and acceptance. “American Express” cards are not accepted.
3.2. Upon picking up the car, the Lessee pays the Lessor a pre-agreed deposit (security deposit) in addition to the total rental fee.
3.3. The Lessee must present a valid debit or credit card in their own name, which will be used for authorization. This means that the amount of the deposit will be reserved on the debit or credit card account. The deposit can also be paid in cash (Euros).
3.4. The amount of the deposit depends on the insurance chosen by the Lessee:
- Full insurance: EUR 200 (liability up to EUR 0).
- Standard insurance: EUR 500 (liability up to EUR 1000).
3.5. If there are no damages and the Lessee has not caused any harm to the Car or its accessories, the deposit will be refunded to the Lessee on the day the Agreement expires.
4. CAR USAGE
4.1. The Car is rented (made available for use) to the Lessee for the period specified in the Agreement. If the Lessee wishes to extend the rental period, they must inform the Lessor at least 24 hours before the scheduled return date specified in the Agreement.
4.2. The Lessee undertakes not to transfer the rented Car to any third parties not specified in the Agreement or sublet it. Only persons specified in the rental Agreement are allowed to drive the Car.
4.3. The Lessee must ensure that the Car is used for its intended purpose in accordance with the terms of the Agreement, manufacturer’s recommendations, and usage instructions while complying with traffic regulations and other legal requirements.
4.4. The Lessee undertakes to ensure the security of the car: keep it locked, activate the alarm system, do not leave windows open, and do not leave ignition keys, Car documents, and other valuable items inside the Car unattended.
4.5. The Lessee may only use the Car in the country (or countries) specified in the rental Agreement. It is prohibited to travel to a foreign country without written permission from the Lessor. The Lessor does not assume responsibility for any expenses incurred by the Lessee due to non-compliance with this clause of the Agreement.
4.6. If the Lessee sublets or transfers the Car to third parties and the Car is lost, and if the insurance company deems the incident non-insurable, the Lessee must fully compensate for the value of the car.
4.7. The following actions are PROHIBITED:
- Transporting cargoes heavier than specified in the car’s technical specifications.
- Towing another Vehicle.
- Participating in races or speed trials.
- Driving under the influence of alcohol, drugs, or other substances.
- Carrying more passengers than specified in the car’s registration certificate.
- Driving on roads unsuitable for cars.
- Transporting animals in containers not suitable for them.
- Using the Car for criminal activities.
- Transporting contraband, weapons, narcotics, flammable or dangerous substances, and other items prohibited by law.
- Refueling with agricultural or heavy-duty Vehicle fuel, including biodiesel.
- Using the Car for paid passenger transport or instructional purposes.
- Smoking is STRICTLY PROHIBITED in the car.
4.8. The Lessee must maintain the Car in good condition (excluding normal wear and tear) and use it properly and appropriately.
4.9. During the rental period, the Lessee is fully responsible for the leased car.
4.10. The Lessee undertakes to keep the Car keys, documents, first aid kit, fire extinguisher, and other belongings in the car.
4.11. The Lessee agrees to drive the Car personally. Permission for an additional driver must be separately discussed in the Agreement, and documents of the additional driver confirming the right to drive the Car must be provided to the Lessor.
4.12. The Lessee agrees to use the appropriate type of fuel and regularly check the levels of engine oil, coolant, power steering, and brake fluid.
4.13. The Lessee agrees to use legally acquired fuel only and, if necessary during the Car rental period, provide fuel receipts to the Lessor upon returning the car.
4.14. If the Lessee damages a Car tire, they undertake to compensate the Lessor for the value of two tires, calculated based on average market prices, taking into account wear and tear, if insurance does not cover the value of these tires for the Lessor.
4.15. The Lessee is fully responsible for any loss or damage to the Car or its inventory if the insurance company does not cover the incurred losses. In such cases, the amount for the loss or damage of the Car or its inventory is determined based on current market prices.
4.16. In the event of a traffic accident or theft, the Lessee undertakes to immediately inform the Lessor and the relevant authorities (police, fire department, emergency medical services, etc.).
4.17. In the event of a traffic accident, the Lessee agrees to collect the contact information of all participants and witnesses of the traffic incident (names, surnames, phone numbers).
4.18. After a traffic accident and in accordance with applicable laws, upon completing a traffic accident report, the Lessee must submit the completed accident report to the Lessor.
4.19. Car documents (registration certificate, insurance, technical inspection certificate), if provided, must not be left in the car. It is mandatory to always carry them with you.
4.20. In case of Car theft, the Lessee must return the Car keys and documents (registration certificate, insurance, technical inspection certificate) to the Lessor. Failure to comply with these conditions will result in the Lessee being held liable (until his/her innocence is proven) and will be required to cover all losses related to the theft of the Vehicle.
In case of theft, the Lessee must cover the amount not covered by the insurance company.
5. CAR BREAKDOWN
5.1. In the event that the Car breaks down or becomes unfit for use, the Lessor may provide the Lessee with a replacement Car under the following conditions:
5.1.1. The breakdown occurred through no fault of the Lessee.
5.1.2. The Lessor has other cars available for use during that period.
5.1.3. The Lessee agrees that in case of a breakdown or the Car becoming unfit for use, the Lessor, if possible, will provide a replacement Car or arrange for the continuation of the Lessee’s journey or their safe arrival at the destination.
5.1.4. If it is not possible to repair or replace the car, the Lessee must leave the Car in a safe location (such as a service station or a Car storage lot) and provide the Lessor with the exact address of the Car’s location.
6. TERMINATION OF THE AGREEMENT
6.1. The Lessor has the right to terminate the Agreement before the end of the rental period in the following cases:
6.1.1. If the Lessee uses the Car in a manner not in accordance with this Agreement or its intended purpose, or engages in activities prohibited by the Agreement or by law.
6.1.2. If the Lessee intentionally or negligently damages the car.
6.1.3. If, after renting the car, it becomes evident that the Lessee will not fulfill the terms of the Agreement.
6.2. The Lessee has the right to terminate the Agreement before the end of the rental period in the following cases:
6.2.1. If the Car is delivered with defects, considering normal wear and tear, that were not disclosed by the Lessor and were unknown to the Lessee, and due to these defects, the Car cannot be used for its intended purpose as outlined in this Agreement.
6.2.2. If the Car becomes unfit for use due to circumstances for which the Lessee is not responsible.
6.3. The rental Agreement may be terminated before the end of the term by mutual written Agreement of both Parties.
7. MILEAGE POLICY
7.1. During the term of the Agreement, for cars driven within the territory of Lithuania, mileage is limited to 400 km per day. Any excess kilometers will incur an additional charge of EUR 0.10 per km.
7.2. During the term of the Agreement, for cars driven outside the borders of Lithuania, mileage is limited to 400 km per day. Any excess kilometers will incur an additional charge of EUR 0.15 per km.
8. CROSSING THE BORDER
8.1. Crossing the border is permitted only with prior written permission from the Lessor.
8.2. Before reserving the car, the Lessee must inform the Lessor about any planned international travel.
8.3. Cross – border travel is allowed to the following countries for an additional fee:
8.3.1. Latvia – EUR 50 (one-time fee for the entire rental period).
8.3.2. Estonia – EUR 50 (one-time fee for the entire rental period).
8.3.3. Poland – EUR 70 (one-time fee for the entire rental period).
8.3.4. Other countries – by separate Agreement.
8.4. Crossing the border into any other country without prior Agreement is strictly prohibited. For each unauthorized entry into a prohibited country, an additional charge of EUR 5 per km will be applied. In the event of a breach of this Agreement, the Lessee agrees to pay a fine of EUR 300 and cover all related expenses incurred by the Lessor, including the loss of all insurance coverage. Additionally, if the Car is taken abroad without the Lessor’s written consent and is involved in a traffic incident, the Lessee agrees to compensate the Lessor for all losses arising from the incident, including but not limited to transportation, storage costs, and other related expenses.
9. DRIVER’S AGE
9.1. The minimum age for drivers is 21 years.
10. DRIVER’S LICENSE
10.1. A minimum of 3 years of driving experience is required.
10.2. When picking up the car, a valid driver’s license along with a passport or ID card must be presented.
10.3. Driver’s licenses issued in the USA, Canada, and Australia are accepted without the need for an international driver’s license. These licenses are valid in Lithuania for up to 6 months.
10.4. An international driver’s license is mandatory if the renter’s national driver’s license is not in Roman/English alphabet characters. The local driver’s license must be presented together with the international driver’s license.
11. CAR INSURANCE
11.1. The Car is insured with the following: compulsory Motor Vehicle Liability Insurance valid in the EU, EEA countries, and Switzerland; comprehensive Car insurance valid throughout geographical Europe; and roadside assistance insurance. The Lessee has the option to insure their liability with additional insurance when making the reservation or before starting to use the Car.
11.2. By purchasing additional insurance, the Lessee reduces their liability in cases of insured events (excluding theft), and for damage to or destruction of the body, windows, rims, and tires to 0 EUR. The additional insurance does not cover damage to the Car interior or damage caused by the Lessee’s intentional actions or gross negligence, engine failure due to improper oil and coolant maintenance, or fuel system failure due to expired or improper fuel usage. The additional insurance covers damage from one insured event.
11.3. If the event is recognized as non-insurable, the Lessee bears full responsibility for the damage incurred by third parties and the Lessor.
11.4. An event is considered non-insurable if:
11.4.1. The Car was driven by a person who does not have the right to drive a Vehicle of that category;
11.4.2. The Lessee or another person drove the Car while under the influence of alcohol, drugs, medication, or other intoxicating substances; if they consumed alcohol before the arrival of the road police; refused to undergo sobriety or intoxication testing; left the scene of the incident in violation of the road traffic regulations of the Republic of Lithuania; or if the damage was caused intentionally;
11.4.3. The incident occurred while the Car was driven in areas not intended for road traffic – meadows, fields, forests, frozen bodies of water, etc.;
11.4.4. Technical failures or damage to the Car occurred due to the Lessee’s fault, improper use, or negligence;
11.4.5. The Car was used for actions for which it is not adapted or in violation of Vehicle operating rules;
11.4.6. Failures occurred within the Car itself due to its operation;
11.4.7. Damage was caused to the Car by a transported load;
11.4.8. Damage resulted from loading/unloading cargo.
11.5. If the Lessee does not comply with the terms and conditions of the Agreement, no exceptions will be applied, and the Lessee will have to cover all expenses incurred by the Lessor at their own expense.
11.6. If the Car is rented by a legal entity, the Lessee, i.e., the legal entity renting the Car, is responsible for any damage caused to the Lessor.
11.7. In the event of any insured incident, the Lessee must pay the Lessor an unconditional deductible, which is no less than the deposit amount specified in the Car handover-acceptance act.
12. CAR RETURN
12.1. A fee of 20 EUR will be applied for Car pick-up and return outside of working hours (22:00 – 8:00).
12.2. The Lessee agrees to return the Car in the same condition as at the beginning of the rental, taking into account normal wear and tear and weather conditions. The Car must be returned with a full fuel tank, in the same configuration as at the start of the rental, and with all original documents. The Car should be returned at the agreed time and place specified in the Car handover-acceptance act.
12.3. If the Car is returned at a time other than that agreed in the contract, the Lessee remains fully responsible for the Car until the day it is returned or until the Lessor has assessed whether the Car has been returned without damage or loss and has confirmed this to the Lessee.
12.4. If the Car is returned more than 2 hours late, an additional daily fee will be charged. If the Car is not returned within 24 hours after the end of the rental period, and the rental period has not been extended and there are no objective reasons for the delay, the Lessor will report the Car as stolen to the police.
12.5. If the Car is not returned at the agreed time and no written Agreement is made with the Lessor to extend the rental period, the Lessee agrees to cover the losses incurred by the Lessor due to the Car not being available for rental to another Lessee at the agreed time.
12.6. The rental fee, including fees for additional items and services, is non-refundable if the Lessee returns the Car before the end of the rental period.
13. LIABILITY
13.1. The Lessee agrees to use the Car only within the Republic of Lithuania unless otherwise agreed in advance.
13.2. The Lessee is responsible for any damage caused to the Car due to their own fault or negligence.
13.3. Each party is released from liability for total or partial failure to fulfill the obligations specified in this Agreement if they can prove that the failure is due to force majeure circumstances that arose after the signing of this Agreement. Additionally, they must demonstrate that they could not have prevented or avoided these circumstances and could not have foreseen their occurrence when signing the Agreement.
13.4. The party seeking to be released from liability must promptly notify the other party of the force majeure circumstance and its impact on the performance of obligations, along with providing supporting documents confirming the occurrence of such circumstances. Notification is required even if the basis for non-performance of obligations ceases. Release from liability is effective from the moment the obstacle occurs or, if timely notified, from the moment of notification. A party that fails to provide timely notification and fails to fulfill obligations remains liable for damages that could have otherwise been avoided.
13.5. The Lessee is responsible for any damage caused by the Car to third parties.
13.6. If the Lessee allows someone not specified in this Agreement to manage the Car, the Lessee personally assumes responsibility to the Lessor for all incurred losses.
13.7. If, due to the Lessee’s fault (failure to comply with the terms of the Agreement), the Car is not suitable for use upon the expiry of the rental term, the Lessee agrees to compensate the Lessor for the lost income.
14. FUEL POLICY
14.1. At the beginning of the rental period, the Car is provided with a full tank of fuel. The Lessee must return the Car with a full tank of fuel at the end of the rental period. If the Car is not returned with a full tank, a fee of 30 EUR for refueling plus the cost of the missing fuel will be charged upon return.
15. TAXES
15.1. Airport Tax: Airport tax is not applicable.
15.2. Car Cleaning: The Car is delivered to the customer with a clean exterior and interior and must be returned in the same condition, considering normal wear and tear and weather conditions. If the customer prefers not to clean the Car, they may return it uncleaned and will incur a cleaning fee of 20 EUR.
15.3. Fines administration: The Lessee must comply with applicable road traffic regulations and must pay any fines or expenses related to road traffic violations. The Lessor has the right to charge the Lessee an administrative fee for handling fines. For the administration of road traffic rule violations and other legal requirements, there is a fee of 15 EUR for each violation. The Lessor is not obliged to inform the Lessee about the received fine notice.
15.4. Interior Cleaning Fine: A fine of 30 EUR will be imposed for a dirty Car interior that does not require chemical cleaning.
15.5. Chemical Cleaning Fine: A fine of 150 EUR will be imposed for a dirty Car interior that requires chemical cleaning.
15.6. Soiling with resin: For soiling the exterior of the Car (body parts and rims) with bitumen or other resin – a fine of 60 EUR.
15.7. Smoking Fine: Smoking in the Car is prohibited. A fine of 200 EUR will be applied if the Car smells of smoke or if cigarette ashes are found inside.
15.8. Burnt Seat Fine: A fine of 200 EUR per burnt seat.
15.9. Lost Key: If the Car key is lost, the Lessee must cover the costs of key production and delivery expenses to the Lessor.
15.10. Lost Car Documents: A fine of 40 EUR will be charged for each lost Car document, including the registration certificate, technical inspection certificate, and civil liability insurance policy.
15.11. Lost Registration Plates: A fine of 60 EUR will be imposed for lost state registration plates.
15.12. Lost Car Items: For lost or not returned Car items (e.g., first aid kit, fire extinguisher), the Lessee must compensate according to market value or repurchase the items at their own expense.
15.13. Dangerous Driving Fine: A fine of 300 EUR will be imposed for dangerous or rowdy driving.
15.14. Obligation Compliance Fine: If the Lessee fails to ensure compliance with the obligations specified in section 4.7 of the Car rental Agreement, regardless of whether damage was caused, a fine of 300 EUR is payable to the Lessor.
16. ADDITIONAL OPTIONS
16.1. Additional equipment and services are provided upon request and are subject to availability at the time of pickup. Charges for extras and services must be paid no later than at the time of Car pickup.
16.2. Extras:
16.2.1. Additional Driver: Free of charge.
16.2.2. Infant Car Seat (0-13 kg): 8.00 EUR (one-time fee for the entire rental period).
16.2.3. Child Car Seat (9-18 kg): 8.00 EUR (one-time fee for the entire rental period).
16.2.4. Child Car Seat (9-36 kg): 8.00 EUR (one-time fee for the entire rental period).
16.2.5. Child Car Seat (18-36 kg): 8.00 EUR (one-time fee for the entire rental period).
16.2.6. Child Booster Seat (up to 135 cm): 8.00 EUR (one-time fee for the entire rental period).
16.3. The Lessee must reserve any required child seats along with the Car.
17. CANCELLATION POLICY
17.1. Summer Period (June 1 – August 31): If the Car reservation is canceled less than 3 weeks (21 days) before the rental start date, the advance payment is non-refundable.
17.2. Christmas Period (December 14 – December 31): If the Car reservation is canceled less than 3 weeks (21 days) before the rental start date, the advance payment is non-refundable.
17.3. Other Periods Not Specified: If the Car reservation is canceled less than 1 week (7 days) before the rental start date, the advance payment is non-refundable.
18. OTHER TERMS
18.1. The parties agree not to disclose confidential information in any form, not to use it for their own or third parties’ benefit, and to ensure the protection of confidential information from loss, theft, destruction, unauthorized (unlawful) use, or alteration.